Last updated: 29th May 2026

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This Privacy Policy explains how Physio Solutions ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website https://www.physio-solutions.uk (the "Site"). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who we are

We operate as a sole trader. For the purposes of data protection law, we are the "data controller" responsible for your personal data.

Contact details for data protection matters:

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• Name: Kishan Aghada

• Trading name: Physio Solutions

• Email: ka@physio-solutions.uk

• Postal address:

8 Langtoft Close 

Hamilton 

Leicester 

LE5 1WP

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2. What information we collect

We only collect personal information that you choose to give us, and limited technical data collected automatically.

 

Information you provide via our contact form: your name, your email address, and any information you include in your message.

 

Information collected automatically: when you visit the Site, we and our service providers may collect limited technical information through cookies and similar technologies, such as your device type, browser, approximate location, and how you interact with the Site.

 

3. How we use your information and our legal basis

• To respond to enquiries you send via the contact form — legal basis: our legitimate interests in responding to and managing enquiries, and taking steps at your request prior to entering into any agreement.

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• To operate, maintain and improve the Site — legal basis: your consent (for non-essential analytics cookies) and our legitimate interests in running our website.

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• To provide live chat support, where you choose to use it — legal basis: our legitimate interests in assisting visitors who contact us.

 

We do not use your information for automated decision-making or profiling, and we do not sell your personal data.

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4. Cookies and analytics

• Essential cookies — set by our website platform (Wix) to make the Site function. These do not require consent.

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• Analytics cookies — we use Google Analytics to understand how visitors use the Site. These are only set where you have given consent via our cookie banner.

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• Live chat — our chat feature (Wix Chat) may set cookies to enable the conversation and remember your session.

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When you first visit the Site, you will be shown a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time.

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5. Service providers and third parties

• Wix — our website hosting and platform provider, including the contact form and live chat.

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• Google Analytics — website analytics.

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These providers process data under their own privacy policies and our agreements with them. We do not transfer your data to third parties for their own marketing purposes.

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6. International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we rely on appropriate safeguards (such as UK adequacy regulations or the International Data Transfer Agreement / Addendum) to ensure your data remains protected.

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7. How long we keep your information

We keep contact form enquiries only for as long as necessary to deal with your query and for a reasonable period afterwards, after which they are deleted. Analytics data is retained in line with our Google Analytics settings.

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8. Your rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;

• request correction of inaccurate data;

• request erasure in certain circumstances;

• object to or restrict our processing;

• withdraw consent at any time where we rely on it;

• and request a copy of your data in a portable format where applicable.

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To exercise any of these rights, contact us using the details in section 1. We will respond within one month.

 

9. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

 

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

 

11. Contact us

If you have any questions about this Privacy Policy, please contact us at ka@physio-solutions.uk.